October 17, 2012

Ancestry.com - Failure to Follow Up on Promise



Update Oct. 24, 2012 - After writing to Ancestry management the folks in their Social Media arm finally shipped a copy of FTM to me.  It arrived today.  I haven't done much more than install and update it but, it looks rather easy to use.



Readers may recall that back in July, 2012 I repeated a contest offer that Ancestry.com made to me on condition I  promote them in my blog.

The offer was made to me by their Social Media arm.  It was an easy contest.  All a reader had to do was answer a couple of simple questions, become a follower of my blog as well as "like" both me and Ancestry on Facebook.  The winner would have received a free copy of the latest edition of Family Tree Maker (FTM) and, a free six-month subscription to the Ancestry Deluxe package.

For my participation I was also promised a free copy of FTM.

As it turned out, not one reader entered the contest!  And, I suspect that is a good thing.  Otherwise, it is likely I would now be trying to defend or, at least trying to provide legitimate excuses to the winner why he/she had not received the awards that Ancestry promised.

The contest was over at the end of August.  It's now the middle of October and Ancestry has twice promised to follow up and send my free copy of FTM but, to date it has not arrived.

Today, I wrote to their media manager hoping to soon hear something positive.  In the meantime, I am not holding my breath.

Even though I am a long time subscriber, I will never again promote Ancestry.com in this blog.


Jack

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